CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I don't have anything magnificent to share with you today. It is a hand-to-hand combat battle still,

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

Walgreens CEO Tim Wentworth tells shareholders that loss prevention by locking up inventory caused increased theft