The software vendor plans to enable coordination between agents and help customers develop tailored solutions.
The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...
After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...
Mamilli most recently served as chief digital and technology officer and group president for China, Brazil and precision animal health at Zoetis.
The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...